Service Recommendations and Expectations

We at Capital Ford understand how valuable your time is. Our expectation is to repair and return your vehicle to you in the same day. In some cases, however, additional repairs or diagnosis may be necessary to ensure your safety, and to make sure your vehicle is fixed right, the first time. This may require your vehicle to remain at our dealership until the needed repairs are completed. While we work hard to prevent such a wait, Capital Ford cannot assume responsibility for any personal or business loss or inconvenience incurred. 

At Capital Ford, we pride ourselves on having the required parts on hand to complete your repair. In some cases, special-order parts may need to be ordered which could result in delays. These instances are beyond our control and Capital Ford cannot be held liable for any loss incurred due to parts delays, backorders, or supply chain issues.

Appointments are booked based on customers' needs to have their vehicle serviced. When booking appointments, please be sure to advise the service advisor of all repairs required, so we can give you a sufficient timeframe for completion. If additional repairs are added after your appointment request, we may need to rebook another appointment to have these add-ons completed.

Thank you from all of us here at Capital Ford. 

Click here to book appointment